How do I add new users to my practice's Scratch account?

For Scratch Plan patient financing (

To add new users to your practice's Scratch Plan account, simply log into your dashboard and select the Account tab on the left-hand side of your screen. From there, click the Manage Users button located on the Scratchpay Users card and follow the prompts to quickly add new staff members by email.

For Scratch Pay payment processing ( 

To add staff members to your Scratch Pay dashboard, ensure you are logged in as a hospital manager. Click the Users button under the Practice Admin section of the left-hand side of your dashboard, click the green Invite New User button, then fill in the new user's information on the pop-up screen and click Send Invite.Screenshot 2022-12-12 105412

The new user will then be able to set their password and log in by going to, entering their email address, and clicking on Reset Password.


Scratch Plans originated in the United States are issued by WebBank. Scratch Plans originated in Canada are issued by ©Scratch Financial, Inc. ©Scratchpay (NMLS ID#: 1582666). Scratch Plans are loan products subject to eligibility.