- Create a new invoice in Cornerstone and post it. On the invoice screen, select Scratch Payment as the Type.
- Click Done on the payment window, then click Close on the invoice.
- Select the payment notification on the bottom right of the screen to go to the Scratch desktop app.
- Click on the line item of the invoice for which you would like to process a payment.
- On the right side of the screen, click either Send Text-to-Pay or Send Email-to-Pay.
- Confirm or edit the phone number or email address on the next screen and click Send Text or Send Email.
- Your client will receive a text message or email with a link to the payment screen where they can submit their payment information.
- Once you send a Text-to-Pay invoice, it will move to the Payment Requests - Open tab. If the invoice is unpaid, you may click the Resend Text-to-Pay or Resend Email-to-pay button to send another message to your client.
- Once a payment request invoice has been paid, it will move to the Payment Requests - Writeback tab. Click the Sync all button to automatically record in AVImark that these payments have been made.
Payments received via text-to-pay and email-to-pay will not appear in AVImark until they are synced. To avoid reporting discrepancies, please sync payments daily.