FAQs
Go to Customer Portal
Getting Started
General
Basic information
Signing Up for Scratch
Referring Clients & Practices to Scratch Plan
Getting Started
Setup Information
Marketing & Team Training
Terminal
Integrations or Extensions
General
AVImark
Vetspire
Cornerstone
Processing Payments
Scratch Plans: patient financing (my.scratchpay.com)
Scratch Pay: digital and in-practice payments (dashboard.getscratch.com))
Terminal / Hardware
Receiving Funds
Reporting
Receiving Funds
Account Settings
User Management
Merchant Fees
New Features
Two Way Text
Appointment Requests
Appointments & Reminders
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FAQs
Getting Started
General
Basic information
Signing Up for Scratch
Referring Clients & Practices to Scratch Plan
Getting Started
Setup Information
Marketing & Team Training
Terminal
Integrations or Extensions
General
AVImark
Vetspire
Cornerstone
Processing Payments
Scratch Plans: patient financing (my.scratchpay.com)
Scratch Pay: digital and in-practice payments (dashboard.getscratch.com))
Terminal / Hardware
Receiving Funds
Reporting
Receiving Funds
Account Settings
User Management
Merchant Fees
New Features
Two Way Text
Appointment Requests
Appointments & Reminders
Getting Started
Setup Information
How to turn on my computer's notifications so I get Scratch Pay notifications?
I signed up our practice, but didn't receive any log-in or welcome emails. What now?
How do I log in to my practice's Scratch Pay dashboard?
How can I find out if my practice already has a Scratch Pay financing account?
How do I find my practice's EIN or TIN?
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Marketing & Team Training
How do I put our practice's unique Scratch Pay financing link on our website?
Where can I find training on how to use Scratch Pay?
My practice just signed up to offer Scratch Plan financing. How do I get started?
Where can I find social media marketing materials for Scratch Pay financing?
Terminal
BBPOS WisePOS E Card Reader Terminal Set Up and User Guide
What is the minimum internet speed needed to run Scratch's Wise POS E+ terminals?
How do I order a card reader terminal for use with Scratch Pay payment processing?
How do I connect my Verifone P400 to Scratch Pay Checkout?
How do I connect my BBPOS Chipper to Scratch Pay Checkout?
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