1. FAQs
  2. Patient FAQs

How can I pay my Scratchpay bills?

You can pay us using the following methods:

  • Bank account account (ACH in US / PAD in Canada), this method is free for the borrower. It is recommended to enroll in Autopay to make it easy!
  • Debit or credit card (only available in US for now). A $2.50 convenience fee will apply for each transaction.
  • Billpay, this method is free for the borrower. Simply find Scratchpay on the list of vendors in your Billpay service and indicate your Loan Number in the field of Account number. Payment will be received on the indicated delivery date (usually it is in one business day).

To add a new payment method:

1. Log in to your account

2. Click on "Settings"

3. Select "Add New Payment Method"