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How do I request a refund?

To request a refund, simply send an email to refunds@scratchpay.com. Within the email, please include the following required information:

- Patient Name
- Patient Phone Number
- Patient Email Address
- Invoice Number
- Original Amount Requested
- Refund Amount

From there, our helpful support team will reply to your email with confirmation once your refund is submitted. 

*Please keep in mind that refunds typically take 5-10 business days to process.

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