To request a refund, simply send an email to refunds@scratchpay.com. Within the email, please include the following required information:
- Patient Name
- Patient Phone Number
- Patient Email Address
- Invoice Number
- Original Amount Requested
- Refund Amount
From there, our helpful support team will reply to your email with confirmation once your refund is submitted.
*Please keep in mind that refunds typically take 5-10 business days to process.
