My patient or client's total invoice amount is different than the amount they were approved for. What do I do?

If your patient or client needs to use less than or equal to the total funds available (shown in the "Approved" column on your dashboard), simply click "Finalize" and enter the actual amount of their invoice in your dashboard and click "Confirm." If needed, they can use any remaining funds within 30 days for 12 & 24 month plans, and 13 days for Take 5 plans.

To request to change the amount of funds already finalized on a payment plan, click the "Finalized" tab on your Scratchpay dashboard, then select the "Edit" button for that plan (as shown below).


If your patient or client needs to use more than the funds available, they can check the confirmation email sent after they were approved for their Scratchpay payment plan. In it, we will tell them if we are able to approve additional funding. If we can, the patient just needs to reapply for the additional amount and your team will be notified when they are approved.