Patient FAQs

• Is autopay required for Scratchpay payment plans?
• Where can I see my payment plans?
• What is Scratchpay?
• How do I apply for a payment plan?
• How can I pay my Scratchpay bills?
• Where can I find your Terms of Service Agreement?
• What if I can't make an upcoming payment?
• Does this affect my credit score in any way?
• The interest rates on the website are a range. When will I get an exact number?
• Do you link up with my bank account? Are payments made automatically or do I need to pay manually?
• Does Scratchpay pay the practice immediately, and then I pay Scratchpay in installments with interest?
• What happens if I miss a payment?
• Can I make additional payments or prepay my whole plan?
• Do I have to use one of your listed practices? Can I suggest a practice?
• How many medical bills can I use Scratchpay for? Can I put every practice visit on Scratchpay?
• Can I pay my Scratchpay bills by check?
• What bills can I get covered with Scratchpay? Are your payment plans only with veterinary care?
• How do I contact Scratchpay?