1. FAQs
  2. Processing Payments
  3. Scratch Plans: patient financing (my.scratchpay.com)

My patient or client applied for and accepted a Scratch Plan, but I don't see it in my dashboard. What do I do?

Your patient or client may have selected the wrong practice in their application. Please have your patient or client contact our support team, who will transfer the plan to the correct practice:


Scratch Plans originated in the United States are issued by WebBank. Scratch Plans originated in Canada are issued by ©Scratch Financial, Inc. ©Scratchpay (NMLS ID#: 1582666). Scratch Plans are loan products subject to eligibility.