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I'm not sure if my practice already has a Scratchpay account, but I still want to sign up. What should I do?
How do I log into my practice dashboard?
How do I add new users to my practice's Scratchpay account?
My patient has a certain amount of funds available, but their total invoice was less/more than that amount. What do I do?
Where do I direct a patient if they want to apply for a Scratchpay payment plan?
My patient was denied and wants to know why. What do I tell them?
Does Scratchpay have a referral program?
My practice just signed up for Scratchpay. Now what?
What does it cost to offer Scratchpay?
How do I offer Scratchpay?
How will my patients know I offer Scratchpay?
How do patients apply for Scratchpay?
How do I know when a patient has paid me with Scratchpay?
How does Scratchpay know how much to pay me?
How do I get paid by Scratchpay?
Does Scratchpay send monthly statements?
What happens if the patient fails to pay Scratchpay?
Do we have to check IDs?
What if I need to refund a patient?
What if a patient needs more funds?
What if a Payment Authorization Email is not received?
What if a patient doesn’t have a phone that can receive text messages?
How do I contact Scratchpay?