Practice FAQs

• I'm not sure if my practice already has a Scratchpay account, but I still want to sign up. What should I do?
• How do I log into my practice dashboard?
• How do I add new users to my practice's Scratchpay account?
• My patient has a certain amount of funds available, but their total invoice was less/more than that amount. What do I do?
• Where do I direct a patient if they want to apply for a Scratchpay payment plan?
• My patient was denied and wants to know why. What do I tell them?
• Does Scratchpay have a referral program?
• My practice just signed up for Scratchpay. Now what?
• What does it cost to offer Scratchpay?
• How do I offer Scratchpay?
• How will my patients know I offer Scratchpay?
• How do patients apply for Scratchpay?
• How do I know when a patient has paid me with Scratchpay?
• How does Scratchpay know how much to pay me?
• How do I get paid by Scratchpay?
• Does Scratchpay send monthly statements?
• What happens if the patient fails to pay Scratchpay?
• Do we have to check IDs?
• What if I need to refund a patient?
• What if a patient needs more funds?
• What if a Payment Authorization Email is not received?
• What if a patient doesn’t have a phone that can receive text messages?
• How do I contact Scratchpay?