FAQs
Go to Customer Portal
Processing Payments
General
Basic information
Signing Up for Scratch
Referring Clients & Practices to Scratch Plan
Getting Started
Setup Information
Marketing & Team Training
Terminal
Integrations or Extensions
General
AVImark
Vetspire
Cornerstone
Processing Payments
Scratch Plans: patient financing (my.scratchpay.com)
Scratch Pay: digital and in-practice payments (dashboard.getscratch.com))
Terminal / Hardware
Receiving Funds
Reporting
Receiving Funds
Account Settings
User Management
Merchant Fees
New Features
Two Way Text
Appointment Requests
Appointments & Reminders
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FAQs
Processing Payments
General
Basic information
Signing Up for Scratch
Referring Clients & Practices to Scratch Plan
Getting Started
Setup Information
Marketing & Team Training
Terminal
Integrations or Extensions
General
AVImark
Vetspire
Cornerstone
Processing Payments
Scratch Plans: patient financing (my.scratchpay.com)
Scratch Pay: digital and in-practice payments (dashboard.getscratch.com))
Terminal / Hardware
Receiving Funds
Reporting
Receiving Funds
Account Settings
User Management
Merchant Fees
New Features
Two Way Text
Appointment Requests
Appointments & Reminders
Processing Payments
Using Scratch Pay digital and in-practice payments and Scratch Plans patient financing
How do I process a refund?
Scratch Plans: patient financing (my.scratchpay.com)
How will I know when a patient or client has applied for Scratch Plan financing?
What if my client or patient needs more funds?
My patient or client's total invoice amount is different than the amount they were approved for. What do I do?
What does the "Approved" status mean on my Scratch Plan dashboard?
Does applying for or having a Scratch Pay payment plan affect my patient's credit score?
What if my patient or client doesn’t have a phone that can receive text messages?
Is there any paperwork or ID collection required from my staff when a patient or client uses Scratch Plan financing?
My patient or client applied for and accepted a Scratch Plan, but I don't see it in my dashboard. What do I do?
My patient was denied for a Scratch Plan and wants to know why. What do I tell them?
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Scratch Pay: digital and in-practice payments (dashboard.getscratch.com))
How-to Guide for Recurring Payments
How to Process Stored Cards
How to Process a Payment using a Prepaid Card
How-To Guide for eCheck (electronic debit)
How do I resolve Check, Dispute, and AR notifications?
How do I take a payment from the Scratch Pay dashboard?
How do I set my default terminal to display in my Scratch Pay app?
How do I send a receipt for a payment made through Scratch Pay?
What ACH payment options does Scratch Pay offer to my patients or clients?
What will my patient or client see when I send them a Text-to-Pay payment request?
How do I add Scratch Plan patient financing as a payment option on my clinic's Text-to-Pay invoices?
How do I remove an open Text-to-Pay invoice that a client paid via another method?
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Terminal / Hardware
How do I connect my Wise POS E terminal to a hidden wifi network?
How do I cancel a payment sent to my card reader terminal or reset the screen?
