To issue a refund for a charge made using the Scratch Pay AVImark integration, you will first process the refund through your Scratch Pay web dashboard, then record the refund in AVImark.
- Process the refund through your Scratch Pay web dashboard (for full instructions see here).
- Record the refund in AVImark:
- Open the client's accounting window and select NEW
b. Select the original payment type of the charge to be refunded in Type, then edit the description in the box below to say Refund instead of Payment or Transaction.
If the original payment type was Scratch Card Payment edit the box below to read Scratch Card Refund.
If the original payment type was Scratch Pending Transaction edit the box below to read Scratch Pending Refund.
c. Enter the refund amount in the Amount field as a negative number. For example, if a $10 charge was refunded, type -10 in the Amount field.
d. Click Done