1. FAQs
  2. Practice FAQs

What happens if the patient fails to pay Scratchpay?

Once a patient accepts and uses a payment plan, Scratchpay takes full responsibility to ensure they pay us back, so no further action is required on your end. That said, in some rare cases where we notice unusually high default rates from a practice, we do reserve the right to (i) apply more stringent criteria for approval, (ii) decrease amounts originated to patients, and (iii) require additional verification from patients to take out payment plans.