1. FAQs
  2. Practice FAQs

What if I need to refund a patient?

No problem! Just let us know the amount that needs to be refunded in your dashboard, and we’ll remove that amount from the patient's Scratchpay balance. If we’ve already paid those funds to your practice, we will apply them against future payments to your practice. Please note that we debit your practice any refunds, so we'll need debit permissions per the provider agreement.

Screen Shot 2020-10-02 at 3.06.45 PM